Please read the terms and conditions set out below before ordering from Packing Delicious. By signing up for an account and ordering from Packing Delicious via the website, by phone or through our mobile application, you agree to be bound by these terms and conditions.
Any contract for the supply of food delivery from www.packingdelicious.com (and its mobile app) is between the participating merchant and the end-customer. PackingDelicious is only a venue for ordering and is not responsible for the quality of food provided by the merchant or the lead time required to produce it which may affect delivery of the items.
You agree to provide us with your delivery details and warrant that these details are accurate and complete at the time of ordering. You also warrant hat the credit or debit card details you provide are your own, or has been given property authority for use and has sufficient funds to make the payment.
We will take reasonable care to keep details of your order and payment private and secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the participating merchant. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the merchant will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity. We will call your or send you a text message to let you known of the availability and delivery capacity status.
All prices listed on the website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the goods or services available for sale on the Website and to stop listing merchant, goods or services. We take great care to keep prices on this website up to date. In case the price listed is not current and the merchant informs us immediately after placing the order, we will contact you to inform you about the price difference and you can choose to opt-out of the order.
Full payment must be made for all goods despatched and services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering. If delivery is done by the merchant or its delivery partners, it is the merchant's sole responsibility to provide food delivery in a timely manner. . No responsibility is taken for late delivery by Packing Delicious in either case. In case of a late delivery, the delivery charge will neither be voided nor refunded by Packing Delicious.
All risk shall pass to you upon delivery. If you fail to accept delivery of food at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost. You must ensure that at the time of delivery that adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
You must notify the Packing Delicious immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the order has not yet been dispatched and the merchant accepts your cancellation, no cancellation fee applies. If the merchant refuses cancellation, e.g. because preparation of food has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.
If the cancellation was made in time and once the merchant has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of food, as applicable.
In the unlikely event that we deliver the wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the merchant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the merchant
We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of the Philippines. The parties hereto submit to the exclusive jurisdiction of the courts of the Philippines.
We may alter or vary the Terms and Conditions at any time without notice to you.